RoyAdminRoy (Admin, WaveSecure)

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  1. 6 votes
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      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      RoyAdminRoy (Admin, WaveSecure) commented  · 

      This happens on a Samsung Galaxy due to a firmware bug. Do you have one by any chance?

    • 41 votes
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        18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

        v3.1.0.21
        December 9, 2010

        - Bug fixes
        - User who have bought a scratch card can now enter subscription key on the device to update subscription automatically

        v3.1.0.19
        October 6, 2010

        - On Froyo 2.2 Device Admin is now used to prevent WaveSecure uninstallation
        - Backup screen now shows the last backup date
        - Improved number verification
        - Various other bug fixes and enhancements

        v3.1.0.16
        September 3, 2010

        - French language support
        - Fixed force close after previous update
        - Enhanced support for unicode SMS
        - Enhanced integration with 2.2 system lock
        - Various other bug fixes

        v3.1.0.12
        August 16, 2010

        - Bug fixes
        - Updated EULA

        v3.1.0.11
        July 29, 2010

        - DroidX number verification bug fix
        - Misc. bug fixes

        v3.1.0.9
        July 7, 2010

        - Bug fixes
        - German language support

        v3.1.0.8
        June 23, 2010

        - Action Centre that lets users know what they can do to get the…

        RoyAdminRoy (Admin, WaveSecure) commented  · 

        Hi David,

        Apologies for the inconvenience - we've finally fixed the force close problem on 3.0.0.62. Could you update from Market?

        RoyAdminRoy (Admin, WaveSecure) commented  · 

        Hi ash,

        The Galaxy has a firmware issue that causes WaveSecure to lock up on every phone restart. Due to this, we do not official support Samsung Galaxy.

        RoyAdminRoy (Admin, WaveSecure) commented  · 

        Great to hear that! Don't forget to put in a comment and rate us on Android Market. Thanks!

        RoyAdminRoy (Admin, WaveSecure) shared this idea  · 
      • 52 votes
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          under review  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          RoyAdminRoy (Admin, WaveSecure) commented  · 

          @marcunwired Good point and I agree, have had the same problem of wiping the phone every time I used the pattern lock.

          Looking at this seriously now, will keep this thread posted

          RoyAdminRoy (Admin, WaveSecure) commented  · 

          Pretty low on the priority list, unless enough people feel that this is a feature they want :)

        • 94 votes
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            9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            RoyAdminRoy (Admin, WaveSecure) commented  · 

            Seems logical, but what's the use case for restoring call logs?

          • 3 votes
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              6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

              This seems to be an issue with the SMS gateway.

              We’re currently evaluating several SMS gateway providers for reliability. If any of you face this issue, please let us know your country and network operator (carrier) in the comments.

              RoyAdminRoy (Admin, WaveSecure) commented  · 

              We've changed our SMS provider for the Netherlands. Could you let us know if it works for you now?

              RoyAdminRoy (Admin, WaveSecure) commented  · 

              This seems to be an issue with SMS communication with your phone. Could you tell us what country and network you are on?

            • 4 votes
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                3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                RoyAdminRoy (Admin, WaveSecure) commented  · 

                You're right, this is extremely specific!

                Not receiving remote instructions from the server is a seperate problem though. Could you tell us your country and network operator?

              • 3 votes
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                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  RoyAdminRoy (Admin, WaveSecure) commented  · 

                  Could your clarify what you mean by mobile logs?

                • 200 votes
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                    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    RoyAdminRoy (Admin, WaveSecure) supported this idea  · 
                  • 5 votes
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                      3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      RoyAdminRoy (Admin, WaveSecure) commented  · 

                      Could you clarify pls?

                    • 2 votes
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                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        RoyAdminRoy (Admin, WaveSecure) commented  · 

                        There seem to be differing schools of thought so we'll lets our users vote accordingly

                      • 8 votes
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                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          RoyAdminRoy (Admin, WaveSecure) commented  · 

                          How will you manage the app list?

                        • 261 votes
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                            8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            RoyAdminRoy (Admin, WaveSecure) commented  · 

                            Should you expect to be able to restore your settings to another Android phone or just the same phone?

                            Although the biggest use for this feature is when you change to another Android phone, to do this well for cross-phone backup and restore is going to be a HUGE pain, especially since every manufacturer has decided to muck around and tweak small little things in each phone - which makes testing and ensuring quality a nightmare.

                            RoyAdminRoy (Admin, WaveSecure) commented  · 

                            What Android Settings would you like to see backed up?

                          • 36 votes
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                              3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                              We’re currently revamping our location server back-end. You should see significant improvements in about 2-3 weeks’ time

                              RoyAdminRoy (Admin, WaveSecure) supported this idea  · 
                              RoyAdminRoy (Admin, WaveSecure) commented  · 

                              Btw - which country are you in currently and where is the location bring shown?

                            • 87 votes
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                                4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                The time zone currently shown on our server is GMT -5 hours. We realize that most of our users are not in that time zone so it makes sense to show local time zone for each user :)

                                RoyAdminRoy (Admin, WaveSecure) commented  · 

                                An additional enhancement we are planning due to confusion regarding date formats: the date format will be shown to you based on your locale. For example your date will shown in MM/DD/YYYY format in your are from the US

                                RoyAdminRoy (Admin, WaveSecure) commented  · 

                                What logs are you referring to when you say "As the log entries shown on website are not in sink with local timezone of the cell phone."?

                              • 701 votes
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                                  25 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  RoyAdminRoy (Admin, WaveSecure) commented  · 

                                  Although this is the suggestion that has the highest votes, running into a small problem here. Most Android phones so far don't have a front camera!

                                • 4 votes
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                                    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    RoyAdminRoy (Admin, WaveSecure) commented  · 

                                    Could you send us an email to android@tencube.com with your username so that we can look at our logs and debug?

                                  • 2 votes
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                                      0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                      We’re going to add support for French, German, Simplified Chinese, Korean, Spanish (Spain) for all platforms. WaveSecure for Symbian will be localized in the following additional languages – Thai, Bahasa Indonesia and Spanish (Lat. Am).

                                      RoyAdminRoy (Admin, WaveSecure) shared this idea  · 

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