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For support requests, please go to https://www.wavesecure.com/support

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  1. 2 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Bad location on android using cell-based location

      When I use track location, it gives bad coords (not talking about bad precision, cause track points another countries)

      36 votes
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        3 comments  ·  Flag idea as inappropriate…  ·  Admin →

        We’re currently revamping our location server back-end. You should see significant improvements in about 2-3 weeks’ time

      • 3 votes
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          6 comments  ·  Flag idea as inappropriate…  ·  Admin →

          This seems to be an issue with the SMS gateway.

          We’re currently evaluating several SMS gateway providers for reliability. If any of you face this issue, please let us know your country and network operator (carrier) in the comments.

        • Personal Account

          Guys, how can I delete my wavesecure account? There is not a link in websiste for unsubscribe :-(

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Android change log

            This is the change log for WaveSecure updates on Android market

            41 votes
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              18 comments  ·  Flag idea as inappropriate…  ·  Admin →

              v3.1.0.21
              December 9, 2010

              - Bug fixes
              - User who have bought a scratch card can now enter subscription key on the device to update subscription automatically

              v3.1.0.19
              October 6, 2010

              - On Froyo 2.2 Device Admin is now used to prevent WaveSecure uninstallation
              - Backup screen now shows the last backup date
              - Improved number verification
              - Various other bug fixes and enhancements

              v3.1.0.16
              September 3, 2010

              - French language support
              - Fixed force close after previous update
              - Enhanced support for unicode SMS
              - Enhanced integration with 2.2 system lock
              - Various other bug fixes

              v3.1.0.12
              August 16, 2010

              - Bug fixes
              - Updated EULA

              v3.1.0.11
              July 29, 2010

              - DroidX number verification bug fix
              - Misc. bug fixes

              v3.1.0.9
              July 7, 2010

              - Bug fixes
              - German language support

              v3.1.0.8
              June 23, 2010

              - Action Centre that lets users know what they can do to get the…

            • droid wont respond to commands

              My Moto Droid receives the SMS from the service, but doesn't seem to do anything to the droid. I never get a location back or the phone will not lock. any ideas?

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • tracking time wrong

                When tracking the location was around 60 miles off (seen other similar feedback) but the time of track was also 6 hours out

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  We’ve just launched improved location tracking with better accuracy.

                  We’re working on showing the time based on your local time zone – you should start seeing the correct time in a few weeks’ time

                • Local Time Zone and Date format

                  One additional feature we can have in this application, for setting up local time zone, the times shown on website are not in sync with the local timezone of the cell phone. This may prove problematic to submit the evidence to Police, if required.

                  We can have a feature of setting up time zone of cellphone on the website, so that the logs shown on website are in the same time zone.

                  87 votes
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                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    The time zone currently shown on our server is GMT -5 hours. We realize that most of our users are not in that time zone so it makes sense to show local time zone for each user :)

                  • Autobackup for Android

                    Currently there is no way for users to set their data to automatically back up to the server (like our other platforms). The users should be able to choose between hourly, daily and weekly autobackup.

                    124 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      The chief concern is performance during the autobackup. We’ve started on this and we’re investigating the performance hit over the next few weeks.

                    • Add support for multiple languages!

                      Only English is supported right now - please support more!

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        We’re going to add support for French, German, Simplified Chinese, Korean, Spanish (Spain) for all platforms. WaveSecure for Symbian will be localized in the following additional languages – Thai, Bahasa Indonesia and Spanish (Lat. Am).

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